1. Nature of the Service
ClientPilot.io provides cold email infrastructure setup and related services, including domain setup, email account configuration, sending infrastructure, campaign support, and lead sourcing.
We may assist with sourcing leads primarily via Apollo.io unless otherwise agreed in writing.
2. Submitted Information and Setup Finality
All information submitted by the client during onboarding or setup is considered final.
This includes, but is not limited to:
• Domain preferences
• Email account naming
• Targeting details
• Campaign inputs
• Any technical or strategic selections
Once submitted, this information cannot be changed.
We build and configure infrastructure based on this data and industry best practices, and no revisions, replacements, or restructuring are guaranteed after setup has started or been completed.
Any requested changes after submission may require a full or partial rebuild and may incur additional costs.
3. No Guarantees
We do not guarantee any specific outcomes, including but not limited to:
• Number of leads generated
• Number of replies
• Number of booked meetings
• Revenue or conversions
• Deliverability rates or inbox placement
Results depend on many external factors outside our control.
4. Client Responsibility and Compliance
The client is solely responsible for ensuring compliance with all applicable laws and regulations, including but not limited to GDPR, CAN-SPAM, and other anti-spam and marketing laws.
The client is fully responsible for how data is used, stored, processed, and contacted, regardless of whether infrastructure or leads are provided by us.
5. Client Operational Responsibility
The client is fully responsible for operating the system.
This includes, but is not limited to:
• Creating and managing campaigns
• Writing and sending emails
• Responding to inbound leads and replies
• Handling follow-ups and conversations
• Managing pipeline, booking, and closing processes
Unless explicitly agreed otherwise in writing, we do not handle day-to-day campaign execution, lead responses, or sales communication.
6. Anti-Spam and Acceptable Use
The client agrees not to:
• Engage in illegal, deceptive, or abusive outreach
• Violate GDPR or applicable anti-spam laws
• Use misleading sender identities
• Send spam or conduct outreach that violates platform policies
We reserve the right to suspend or terminate services if usage poses legal, technical, or reputational risk.
7. Infrastructure and Deliverability
We provide setup and configuration of cold email infrastructure.
We do not guarantee:
• Inbox placement
• Deliverability rates
• Protection against spam filters
• Domain or inbox longevity
Deliverability depends on multiple external factors beyond our control.
8. Lead Sourcing
If lead sourcing is included:
• Leads are primarily sourced from Apollo.io
• Alternative sources must be provided and paid for by the client unless otherwise agreed
• No guarantee is given regarding data accuracy or completeness
• No fixed number of leads per month is guaranteed
If no additional relevant leads can be found within Apollo.io under the agreed criteria, the client will be informed and lead sourcing may stop.
9. Fair Use Policy
We reserve the right to:
• Limit or adjust sending volume
• Pause campaigns to protect deliverability
• Modify usage based on system performance and risk
Fair use is determined at our sole discretion.
10. Infrastructure Ownership and Access
Unless otherwise agreed:
• Infrastructure may be created and managed under our control
• Access may be granted to the client
• Administrative access may be retained for maintenance and stability
Ownership transfer, if applicable, must be agreed separately in writing.
11. Third-Party Services
We rely on third-party providers such as Apollo.io, email providers, and infrastructure services.
We are not responsible for:
• Service outages
• Policy changes
• Restrictions or suspensions imposed by third parties
12. Payment and Billing
• Fees are agreed in advance
• Payments must be made on time
• All payments are non-refundable unless required by law
• Non-payment may result in suspension or termination
13. No Refund Policy
All payments are final.
The client acknowledges that no refunds will be issued under any circumstances unless required by applicable law.
14. Suspension and Pause of Services
We may suspend or pause services if:
• Compliance or legal risks are identified
• Deliverability is at risk
• Payment is overdue
• Infrastructure stability is threatened
15. Limitation of Liability
To the maximum extent permitted by law:
• We are not liable for indirect or consequential damages
• We are not liable for lost revenue or profits
• Total liability is limited to fees paid in the preceding 3 months
We are not responsible for account bans, domain blacklisting, or third-party enforcement actions.
16. Data Protection and DPA
Where applicable:
• The client acts as data controller
• We act as data processor only when required
• The client is responsible for lawful processing of personal data
• A Data Processing Agreement may be provided upon request
17. Termination and Cancellation
To terminate services, the client must send a written notice via email to:
Termination requests are only considered valid when sent to this address.
We may terminate or suspend services immediately if:
• These Terms are violated
• There is misuse of the system
• Payments are not fulfilled
• Continued service poses risk
Termination does not entitle the client to refunds.
18. No Agency or Partnership
Nothing in these Terms creates any partnership, joint venture, or employment relationship between the parties.
The client operates independently and is solely responsible for their business operations.
19. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the service constitutes acceptance of the updated Terms.
20. Governing Law
These Terms are governed by the laws of Denmark.
Any disputes shall be handled by the competent courts in Denmark.
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