Terms and Conditions

These Terms and Conditions govern the purchase and use of ClientPilot's business-to-business lead generation services. ClientPilot is operated by Your Remote CMO ApS, Helga Pedersens Gade 135, 8000 Aarhus, Denmark ("ClientPilot", "we", "us"). You can contact us at markus@yrcmo.com.

By accepting these terms at checkout, you confirm that you are purchasing on behalf of a business and have authority to bind that business. These terms do not apply to consumer purchases.

ClientPilot builds and operates a managed outbound lead generation system. Depending on your plan, the service may include campaign strategy, targeting, lead sourcing, email verification, sending domains and inboxes, email sequences, campaign optimization, reporting, and delivery of replies or booked meetings.

Campaign content and targeting are prepared from the information you provide during onboarding. Draft sequences are examples until reviewed and approved. We may adjust copy, targeting, sending volume, and technical settings to protect deliverability and campaign performance.

The plan limits and features shown at checkout form part of your order. Your plan supports up to three campaigns, two domains and eight inboxes.

You must provide accurate business, sender, website, offer, targeting, and team-access details and respond promptly to approval requests. We aim to make the campaign ready to send within 15 days after receiving complete information and required approvals. Delays caused by missing information, approval, platform access, or events outside our reasonable control extend this timeline.

You are responsible for ensuring that your offer, claims, website, calendar, and handling of leads comply with applicable law. We may pause or refuse a campaign that is unlawful, misleading, harmful to sender reputation, or contrary to provider rules.

All outreach sent through the service — including initial emails, follow-up sequences, replies to prospects, connection or meeting invitations, and any other message delivered to a recipient — is prepared from the offer, targeting, sender details, and instructions you provide, and is sent on your behalf, in your name, from domains and inboxes associated with your business, and for your commercial benefit.

By using the service you accept all outreach and messages sent through it on your behalf. You confirm that every campaign you approve is accurate, lawful, not misleading, and reflects your genuine commercial offer, and that you take full responsibility for that outreach and for how recipients react to it.

ClientPilot provides the tooling, infrastructure, and operational support that makes the outreach possible. We facilitate the delivery of outreach you have instructed and approved; we are not the sender, not the party behind the commercial offer, and not a party to the communication between you and any recipient. Where we review, refine, or generate draft copy, this is done as a service to you and does not transfer responsibility for the outreach from you to us.

If you fail to respond to an approval request, the last version you approved remains in effect until you instruct us otherwise.

Your selected plan is a recurring subscription charged in advance at the price displayed at checkout, plus applicable VAT or other taxes. The subscription renews automatically for the same billing period until cancelled.

There is no minimum commitment. You may cancel at any time through the available account or billing controls, or by contacting us. Cancellation stops future renewals and normally takes effect at the end of the already-paid billing period. Except for the guarantees below or where mandatory law requires otherwise, fees already paid are non-refundable.

You may request a full refund of your initial subscription payment for any reason within seven calendar days after the original purchase. To use this guarantee, email markus@yrcmo.com from the address connected to your ClientPilot account before the seven-day period expires.

The guarantee applies once per customer and business and does not apply to renewal payments. Approved refunds are returned to the original payment method. Processing times are controlled by the payment provider and your bank.

If your campaign does not generate at least one qualified positive reply within 30 calendar days after outreach launches, you may request a full refund of the subscription payment covering that campaign period.

A qualified positive reply means a genuine expression of interest from a prospect who matches the targeting approved by you. Automated replies, unsubscribe requests, negative replies, spam, job applications, supplier pitches, and replies from prospects outside the approved targeting do not qualify.

This guarantee requires that you provide complete and accurate onboarding information, approve campaign materials without unreasonable delay, keep the agreed offer and website available, and allow the campaign to run without interruption for the full 30 days. It does not apply where the campaign is paused or materially changed at your request, or where delivery is prevented by your breach or circumstances outside our reasonable control. Claims must be emailed to markus@yrcmo.com within seven days after the 30-day period ends.

Except for the express guarantees in sections 6 and 7, we do not guarantee a specific number of replies, meetings, customers, revenue, or return on investment. Results depend on factors including your market, offer, pricing, reputation, sales process, and prospect response.

Testimonials and past results on our website describe individual customer experiences. They are not promises that every customer will achieve the same outcome.

Where included in your plan, we may procure and configure sending domains and inboxes for campaign use and forward those domains to the website you provide. These resources may be supplied through third-party providers and remain subject to their availability, acceptable-use rules, and technical limitations.

The service also relies on third-party systems for payments, lead data, email verification, sending, and analytics. We are not responsible for temporary interruptions or policy changes outside our reasonable control, but we will take reasonable steps to restore or replace affected functionality.

Because outreach is sent in your name and for your benefit, the consequences of recipient reactions fall on your campaign: complaints, spam or reputation reports, reduced deliverability, domain or inbox suspensions, and provider account actions are risks of outbound marketing that you accept when approving a campaign.

You are solely responsible for ensuring that your campaign complies with the EU General Data Protection Regulation (GDPR), the ePrivacy Directive and national implementation rules, the Digital Services and other relevant EU or EEA legislation, and any sector-specific marketing or outreach rules that apply to your business and to the audience you target.

That responsibility includes, without limitation, determining and documenting the lawful basis for processing prospect data in your campaign, deciding which industries, job titles, locations, and individuals are targeted, providing prospects with the privacy information and opt-out handling your own business is required to provide, honouring objection, deletion, access, and rectification requests, and keeping your own website, privacy policy, and data handling compliant.

Where we process personal data solely on your documented instructions in order to deliver the service, we act as your data processor and apply appropriate technical and organisational security measures. You remain the controller of the campaign and of the outreach it sends, and you are responsible for the lawfulness of the instructions you give us.

You must not use the service for unlawful discrimination, deception, harassment, sensitive-data targeting, or prohibited goods or services. Every campaign email includes an opt-out instruction, and suppression requests must be respected across all of your campaigns.

You retain ownership of materials you provide. You grant us the limited rights needed to use those materials to deliver the service. Once all due fees are paid, you may use campaign copy created specifically for your business. ClientPilot retains ownership of its software, methods, templates, systems, and general know-how.

Each party must keep the other party's non-public business, technical, and commercial information confidential and use it only for the service, except where disclosure is required by law.

ClientPilot is a tool and service provider that facilitates outreach you instruct, approve, and own. To the maximum extent permitted by law, we are not liable for consequences arising from that outreach, including recipient complaints, complaints to authorities or providers, spam or reputation reports, damage to sender reputation or deliverability, loss or suspension of domains, inboxes, or accounts, claims or demands from prospects or third parties, and regulatory investigations, warnings, or fines relating to your campaign.

You are responsible for any such consequences and agree to hold ClientPilot harmless against claims, fines, damages, and reasonable costs arising from the outreach sent on your behalf, your offer and business practices, your breach of these terms, or your failure to comply with applicable law. This does not affect liability you cannot lawfully assume on behalf of a public authority.

Neither party is liable for indirect or consequential losses, including lost profits, lost opportunities, or loss of goodwill. To the maximum extent permitted by law, ClientPilot's total liability arising from the service is limited to the fees you paid to ClientPilot during the three months immediately before the event giving rise to the claim.

Nothing in these terms limits liability that cannot legally be limited, including liability for fraud or wilful misconduct.

We may suspend the service if payment is overdue, your use creates legal or deliverability risk, you breach these terms, or a provider requires suspension. We will give reasonable notice where practical. Either party may terminate for a material breach that is not remedied within a reasonable period after written notice.

We may update these terms for future purchases or renewals. Material changes affecting an active subscription will be communicated in advance where reasonably possible. Continuing the subscription after the effective date constitutes acceptance of the updated terms.

Each customer receives a personal referral link in the dashboard. A new business customer who subscribes through that link receives a 25% discount on all future subscription payments for as long as their subscription remains active.

The referring customer receives a 25% discount on all future subscription payments for each referred customer, once seven days have passed since that customer's purchase and their subscription is still active. Discounts add up, so four active referrals give 100% off, and the total can never exceed 100%. A customer who was referred themselves and refers others combines both discounts within the same 100% limit.

If the referred customer cancels, or the seven-day money-back guarantee is used, the referring customer's discount is reduced by 25% from the next payment, for example from 100% to 75%. Self-referrals, referrals of existing or previous customers, and referrals between companies under the same ownership do not qualify. Discounts cannot be exchanged for cash, and we may withdraw a discount obtained through misuse.

These terms are governed by Danish law, without regard to conflict-of-law principles. The parties will first try to resolve any dispute in good faith. If that is unsuccessful, the courts of Aarhus, Denmark have exclusive jurisdiction.